Returns & Exchanges

Refunds for Online Purchase 

You may be eligible for an exchange or refund up to 12 days from the receipt of your shipment.
We cannot accept returns of worn, damaged products, personalised or otherwise non-saleable products.

We will gladly exchange your purchase in-store if the product is in stock or for an item of similar or greater value.
Please remember to present your original invoice instore to assist with processing the Exchange.

For online refunds, your purchase must be returned to our warehouse in their original condition and packaging and will be subject to the inspection of the returned item which will be refunded if the conditions are met. Cost of the transport for the refund will be for your account, unless it is found to be a manufaturing defect or if you received an incorrect item.

No refunds for online purchases will be done in-store.

If the goods have been approved for return, we will contact you and arrange for our couriers to collect the item from you.

In the event that you prefer to use your own courier company or to post the goods we will only accept responsibility once we physically receive the goods at our warehouse. Goods need to be sent to Frontiers Co. at 1 Saagmeul Street, George Industria, George, 6539 marked for the attention of the Frasers online store. In the event that you elect to return the goods to us vis this channel all risks will be for your account. If the postal service or courier company (other than our own courier company) loses the returned parcel the onus will be on the sender to resolve the issue of the lost parcel.
Please package all returned goods carefully so that the item does not become damaged en-route. Please include the original invoice.

For further questions:
Contact us at 010 300 6888 or email: customerservice@frasersluggage.co.za

 

REPAIRS

If you have travelled and your goods are now in need of some TLC, please take it through to any of our Frasers stores nationwide and we will gladly assist you. If you happen to not live near one of our stores please contact customerservice@frasersluggage.co.za and we will assist you with an alternative solution. Once your items have been received by our repairs department, they will be assessed and should your item no longer be under warranty, a quote and estimated time will be generated for your review. On approval of the quote, your goods will be repaired and you will be billed accordingly. Payment must be received before your goods will be returned to you.

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your 1st purchase of R1500 or more

only valid Online on Full Priced Items

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GET R300 OFF

your 1st purchase of R1500 or more

only valid Online on Full Priced Items

*